Contents

Cover

Series

Title Page

Copyright

Disclaimer

Dedication

Preface

NEED FOR THIS BOOK

TARGET AUDIENCE FOR THIS BOOK

SUMMARY OF CONTENTS

Part One: Introduction to the IT Pillars Model

Chapter 1: IT Fundamentals

OPTIMIZING AND ASSESSING IT

INTRODUCING THE IT PILLARS MODEL

SUMMARY

Chapter 2: The Role of IT in Business Operations

MODELS AND DEFINITIONS

STRATEGY

BUSINESS MODEL

OPERATING MODEL

ENTERPRISE ARCHITECTURE

Chapter 3: The Strategy Pillar

FROM STRATEGY TO DELIVERY

PEOPLE

PROCESS

TECHNOLOGY

NEXT STEPS

Chapter 4: The Project Management Pillar

FROM STRATEGY TO DELIVERY

PEOPLE

PROCESS

TECHNOLOGY

NEXT STEPS

Chapter 5: The Operational Excellence Pillar

FROM STRATEGY TO DELIVERY

PEOPLE

PROCESS

TECHNOLOGY

ENDING WITH THE CUSTOMERS

Chapter 6: The IPM Scorecard

OVERVIEW OF THE PROCESS

EXAMPLE SCORECARD

TEMPLATE DETAILS

SUMMARY

Part Two: Case Study 1: A Mature Organization

Chapter 7: Introduction to Case Study 1

COMPANY BACKGROUND

FINANCIALS

OPERATIONS

IT ORGANIZATION

CORPORATE AND IT GOALS

Chapter 8: The Strategy Pillar of a Mature Organization

BACKGROUND

PEOPLE

PROCESS

TECHNOLOGY

Chapter 9: The Project Management Pillar of a Mature Organization

PEOPLE

PROCESS

TECHNOLOGY

Chapter 10: The Operational Excellence Pillar of a Mature Organization

PEOPLE

PROCESS

TECHNOLOGY

Chapter 11: The IPM Scorecard of a Mature Organization

ASSESSED

OPTIMIZED

SUMMARY

Part Three: Case Study 2: A Growing Organization 133

Chapter 12: Introduction to Case Study 2

COMPANY BACKGROUND

FINANCIALS

OPERATIONS

IT ORGANIZATION

CORPORATE AND IT GOALS

Chapter 13: The Strategy Pillar of a Growing Organization

PEOPLE

PROCESS

TECHNOLOGY

Chapter 14: The Project Management Pillar of a Growing Organization

PEOPLE

PROCESS

TECHNOLOGY

Chapter 15: The Operational Excellence Pillar of a Growing Organization

PEOPLE

PROCESS

TECHNOLOGY

Chapter 16: The IPM Scorecard of a Growing Organization

ASSESSED

OPTIMIZED

SUMMARY

Part Four: Tools and Reporting

Chapter 17: IT Measures, Metrics, and Indicators

DATA, INFORMATION, KNOWLEDGE, AND WISDOM

MEASURES, METRICS, AND INDICATORS

BENCHMARKING

ROI

Chapter 18: Reporting

SIMPLE IT ASSESSMENT

PPT ASSESSMENT

COST ASSESSMENT

ACQUISITION INTEGRATION ASSESSMENT

RED FLAG REPORT

SUMMARY

Chapter 19: Conclusion

About the Web Site

Notes

Preface

CHAPTER 1 IT Fundamentals

CHAPTER 2 The Role of IT in Business Operations

CHAPTER 3 The Strategy Pillar

CHAPTER 4 The Project Management Pillar

CHAPTER 5 The Operational Excellence Pillar

CHAPTER 17 IT Measures, Metrics, and Indicators

CHAPTER 19 Conclusion

About the Author

Index

Founded in 1807, John Wiley & Sons is the oldest independent publishing company in the United States. With offices in North America, Europe, Australia, and Asia, Wiley is globally committed to developing and marketing print and electronic products and services for our customers’ professional and personal knowledge and understanding.

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For a list of available titles, please visit our web site at www.WileyFinance.com.

Copyright © 2011 by K. Scott Proctor. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at www.wiley.com/go/permissions.

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Library of Congress Cataloging-in-Publication Data:

Proctor, K. Scott.
Optimizing and assessing information technology : improving business project execution / K. Scott Proctor.
p. cm. – (Wiley finance Series)
Includes index.
ISBN 978-1-118-00001-4 (hardback); 978-1-118-10261-9 (ebk);
978-1-118-10262-6 (ebk); 978-1-118-10263-3 (ebk)
1. Information technology–Management. 2. Project management. I. Title.
HD30.2.P75615 2011
658.4′038–dc22
2011011000

DISCLAIMER

Every effort has been made to make this book as complete and accurate as possible. No warranty, however, is implied. The information provided is on as ``as is'' basis. The author and the publisher shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book. The names of individuals, companies, and products used in this book are fictitious and are not based on real entities. No association with any real company, organization, product, person, place, or event is intended or should be inferred.

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