Table of Contents

Title Page

Copyright Page

Dedication

Acknowledgments

Introduction

A Simple Rule Is Having a Big Impact

I Was a Professional Complainer

Chapter 1 - Hope

Chapter 2 - On Fire

Chapter 3 - Morale

Chapter 4 - The Phone Call

Chapter 5 - The Real Problem

Chapter 6 - Traffic

Chapter 7 - The Talk

Chapter 8 - The Cost of Negativity

Cost of Negativity

Chapter 9 - It Could Be Worse

Chapter 10 - Cancer

The No Complaining Rule

Chapter 11 - The Positive Road

Chapter 12 - The Complaining Fast

Chapter 13 - Three No Complaining Tools

Chapter 14 - No News Is Good News

Chapter 15 - Fundamentals of Prosperity

Chapter 16 - The Bloggers

Chapter 17 - The Yard Guy

Chapter 18 - Friday

Chapter 19 - The Meeting

Chapter 20 - Positive Principles

A Positive Environment and Culture Are Everything

Positive Leadership Is Required

The Secret to Winning

Trust Must Permeate the Organization

Fill the Void with Positive Communication

Become Solution and Innovation Focused

Chapter 21 - Questions

Chapter 22 - More Traffic

Chapter 23 - Sunday

Chapter 24 - Monday

Chapter 25 - Hope Shares the No Complaining Rule

Chapter 26 - The Rollout

Chapter 27 - Play to Win

Chapter 28 - Hope Receives the News

Chapter 29 - Six Months Later

Chapter 30 - It’s All Good

Chapter 31 - No Complaining Rule Action Plan

Step 1: Explain the Cost of Negativity and Complaining

Step 2: Share and Explain the No Complaining Rule

Step 3: Justified Complaining versus Mindless Complaining

Step 4: Identify and Share Your Complaint/Solution Process

Step 5: Listen, Hear, and Act

Step 6: Celebrate Successes

Step 7: Monitor and Enforce the No Complaining Rule

Step 8: Distribute No Complaining Tools

Step 9: Designate a No Complaining Week

No Complaining Week Personal Action Plan

Are You a Complainer? Assessment

The Energy Bus Training Program

Other Books by Jon Gordon

Index

Copyright © 2008 by Jon Gordon. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey
Published simultaneously in Canada

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions.

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Library of Congress Cataloging-in-Publication Data:

Gordon, Jon, 1971-

The no complaining rule : positive ways to deal with negativity at work/Jon Gordon.

p. cm.

Includes bibliographical references and index.

ISBN 978-0-470-27949-6 (cloth)

1. Employee morale. 2. Employees—Attitudes.

3. Negativism. I. Title.

HF5549.5.M6G665 2008

658.3′14—dc22

2007051635

For Jade and Cole

Always remember to choose the Positive Road

Acknowledgments

This book would never have been written if it hadn’t been for Dwight Cooper, the CEO of PPR, who told me about the No Complaining Rule he implemented in his company and the positive impact it was having on his culture. This book is based on Dwight’s commitment and dedication to creating a positive company where his employees create success and enjoy their work. Thank you, Dwight.

I also thank my wife, Kathryn, who inspired me to take the positive road in life.

Thank you to my maternal grandparents, Martin and Janice, whose last name I have passed on to my children. Thank you for your love.

Thank you to my parents for the greatest gift you could ever give me: your love. I miss you, Mom, but know that your spirit is with me.

Thank you to my agent, Daniel Decker, who supported this project from the start and helped make it a success.

Thank you to my editor, Matt Holt, and to Kim Dayman, Jessica Campilango, and the wonderful team at John Wiley & Sons for making this book possible.

Thank you to the other members of my team who work hard and never complain: Jim Van Allan, Cathy Garwood, Brooke Trabert, and Amy Walter.

Thank you to all my clients who allow me to work with your companies, organizations, teams, and individuals. I am grateful every day to get to work with so many wonderful people.

I also have to give a big thank you to the managing partners at Northwestern Mutual who supported our No Complaining Tour to benefit Pediatric Cancer. Thank you to Tim Bohannon, Tait Cruse, Matt Russo, John Wright, Bob Waltos, Joey Davenport, Harry Hoopis, Scott Theodore, and John Goodwin.

I’d like to thank Ken Blanchard for his continued support of my work. Ken, you have played a major role in my life both professionally and spiritually. You have the purest heart I have ever known and I’m honored to know you.

Most of all I’d like to thank the original creator of the No Complaining Rule, God. Thank You for the inspiration to write this book. You deserve the credit.

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!

Lesen Sie weiter in der vollständigen Ausgabe!